Trained as a trauma-informed care facilitator, Dr. Kristy Carbonelli-Cloutier, DC, MBA, understands how intentional choices in office layout, communication, and clinical interactions can help patients feel safer, more respected, and more engaged in their care. “Trauma informed care is increasingly...
ACA Tag: patient communication
Struggling with Patient Communication, Phone Experience? Here’s How to Get It Right 24/7
In chiropractic care, compassionate communication is essential. Every time a patient reaches out by phone, whether they’re calling with a question about pain relief strategies or scheduling their very first appointment, they’re looking for kindness, reassurance, and a listening ear....
Improving Patient Retention in Chiropractic Practices
Customer retention is challenging but it’s particularly tough for healthcare practices. People expect a greater level of service for health issues and most treatment plans only last a couple of months. It puts a lot of emphasis on your patient...
