ACA’s annual meeting, the National Chiropractic Leadership Conference, brings you cutting-edge, evidence-based education sessions featuring some of the chiropractic profession’s most respected thought leaders and content experts. Many sessions also offer continuing education credits. Here we pose questions to presenter N. Ray Tuck, Jr., DC (pictured), who runs a multi-clinic system in Virginia, along with his co-presenters Lee Matthis, DC and A.J. LaBarbera, DC. Their presentation is, “Measuring Success in a Patient-Centered Chiropractic Office.”
Q: How is the topic that you are presenting relevant to modern chiropractic practice? How will it help chiropractors be successful now, and into the future?
Patient-centered, evidence-based care and shared-decision making are the imminent reality of health care as we know it. This discussion lends some perspective to where we have been and where we are going as a profession and the aspects of practice that are important to measure so that we can be better for our patients, our inter-professional colleagues and our fellow chiropractors.
Q: Are there any new developments in your specialty/topic area that make your presentation at NCLC 2019 especially relevant or timely?
With more health care practitioners wanting to collaborate to deliver better care, it’s important to be able to sustain ourselves as part of that collaborative atmosphere. Understanding what to measure and why it’s important is very key to not only sustain a healthy practice, but to thrive in the future of health care.
Q: Who should attend your presentation and why?
Students, chiropractors who have been practicing three to five years, seasoned DCs, and those in the last quarter of their career. In other words, any doctor that wants to develop a successful practice model for now and the future. The principles of this practice model are universal in that they create great boundaries in care in all aspects of practice management.
Q: What practical knowledge or skills can attendees expect to take away from your presentation?
A better understanding of why, what, and how to measure the important things that create a successful practice for the doctor, the staff/employees and ultimately the patients. This includes how to administer a useful patient survey, how to improve clinical competency, and how to enhance business acumen to improve practice viability.
Q: What was the best career advice you ever received?
Dr. Tuck: Always connect with others where they are.
Dr. Matthis: Always be flexible and humble.
Dr. LaBarbera: Always thank your patients.
