Contact the ACA

ACA advocates for appropriate coverage of chiropractic services that have significant importance to the membership at large by engaging in discussions with federal and private insurance organizations. ACA opposes restrictive practice guidelines that oversimplify the process of individual patient management and abrogate the professional judgments that are often only possible within the private boundaries of a direct patient-doctor relationship. 

ACA is unable to respond to specific inquiries or intervene on our members’ behalf.  Individual insurance companies’ policies vary, and ACA encourages providers to carefully review their contract with the insurance company and their guidelines prior to submitting a claim so as to understand any restrictions or discrepancies. However, ACA maintains that patient management decisions should be made for sound clinical reasons with a mindful appreciation of the cost implications of care and that doctors should avoid overutilization of services for financial benefit. 

As an ACA member, you have access to ACA's extensive online resources. Please visit our Practices Resources page to find the answers to many common billing, coding, documentation, and reimbursement questions. If you can’t find the answer, submit your query below. Any information submitted must be HIPAA compliant, i.e. all patient identifiers should be redacted, including (but not limited to): name, address, telephone number(s), date of birth, social security number, insurance member number, etc.   

Please note that completion of the form does not guarantee a response from ACA.

Please provide the name of the insurance company involved, if applicable.