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Serving Those Who Served: Preparation for Veteran-centered Care

As an institution that serves more than 9 million veterans nationwide, the Veterans Health Administration provides a unique environment for patient care with both the patient and provider experience being quite distinct when compared to other healthcare settings. However, one constant no matter what the setting may be is that the patient, and in this case the veteran, should remain at the center of clinical decision making. In my short time as a VA resident, I have discovered that the first step in maintaining a veteran-centered approach to care is preparation.

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